The company commits that your vehicle will be serviced, repaired and warranted at the company's authorized dealers nationwide.
To enjoy that benefit, please follow these steps:

1. When you need help or have questions about the vehicle, please contact the Dealer where you purchased the vehicle to receive the necessary help.

2. If you are not near the Dealer where you bought the car, please contact the Dealer closest to you to ask for help. You can find a list of the company's authorized dealers nationwide here .

3. In case the Dealer you contact cannot provide a repair solution or does not meet your requirements, please contact our After-sales Service Department at hot wire. Then, please provide us with the following information:

• Information about you, information about the vehicle, technical condition of the vehicle and your requests.
• Information about the Dealer where you bring your car to complain, professional qualifications and service attitude.

1.  You will be fully advised on the warranty policy, periodic vehicle maintenance and vehicle operating instructions at the time of receiving the new vehicle.

2. Receive genuine spare parts replacement during warranty repairs and periodic vehicle maintenance checks according to prescribed policies.

3. Enjoy free periodic maintenance policy as follows:

At 2,000 km

• Free engine oil change.
• Free oil change
• Free transmission oil change
• Free engine oil filter change.
• Free fuel filter replacement
• Check cars for free by category.

At 10,000 km, 20,000 km, 30,000 km and 40,000 km

• Free engine oil filter change.
• Check cars for free by category.

When customers use THACO branded vehicles distributed by the Company in the Vietnamese market, they will enjoy the same after-sales service policy at all authorized service stations of the company above. nationwide.

Regular maintenance schedule, please download here:

1. Read carefully and remember the terms specified in the warranty and maintenance book.
2. Use and operate the vehicle in accordance with the contents of the "User Instructions" manual provided with the vehicle. For vehicles meeting Euro IV emission standards, fuel and engine lubricants must be used according to the standards recommended in the "User Instructions" handbook and periodically maintain the vehicle in accordance with the provisions in "User Instructions". Warranty and maintenance book".
3. The vehicle owner is responsible for taking the vehicle to the company's authorized service station to perform periodic vehicle inspection and maintenance. Depending on usage conditions, the vehicle owner must periodically perform vehicle maintenance in accordance with the "Periodic Maintenance Schedule" or earlier than the time or number of kilometers specified in this "Warranty and Maintenance Book".
4. Taking the vehicle to the company's authorized service station for warranty repairs and maintenance is the responsibility of the vehicle owner.
5. Related damages caused by continued operation when the vehicle exhibits unusual phenomena or problems or when the warning lights come on are the responsibility of the vehicle owner.
6. Costs related to warranty repairs (excluding costs of materials, replacement parts and labor) are the responsibility of the vehicle owner.
7. Note that any modifications or additional installations on the vehicle may affect the vehicle's performance, safety, durability, and may even violate State regulations, accordingly. , the vehicle owner must be solely responsible for damages and losses arising from the modification or installation of additional details, components, and systems that do not comply with the vehicle's standards.
8. The vehicle owner is responsible for keeping all records and documents related to warranty repairs and periodic vehicle maintenance, and presenting the "Warranty and Maintenance Book" when taking the vehicle to authorized service stations. company to claim warranty.

*** Vehicle owners need to fully comply with the above regulations. If done incorrectly, the Company has the right to refuse warranty. span>

The company guarantees to repair, adjust or replace free of charge any damaged parts or damage to the vehicle under normal use and maintenance conditions due to poor materials or assembly errors. by the manufacturer subject to the following terms and conditions:

Warranty start time: The date the vehicle is delivered to the first owner.

Warranty period:

1. The basic warranty period is 36 months or 120,000 km, whichever comes first.
2. Limit the warranty period for some details in sections: "Limited warranty", "Special warranty details" and cases not covered by the warranty in sections "Cases not covered by warranty", "Conditions not covered by warranty". Details are not covered by the warranty.
3. Place of warranty and maintenance: Only service stations authorized by the company are capable and allowed to perform warranty and maintenance work (list of the company's authorized dealers nationwide on the last page of this book).

The warranty continues to apply when the vehicle is transferred to another owner.

The Company's warranty liability is limited to the terms of the warranty and does not apply to other damages or losses not covered herein.

Parts that are damaged due to user habits and the environment as below are warranted for 24 months or 80,000 km, whichever comes first.

MOTOR

1. High pressure pump, relay pump, fuel injector.
2. Turbocharger, air compressor (inflatable pump).
3. Water pump, flywheel gear ring, clutch pressure plate, automatic increase of engine belt.

DRIVE SYSTEM

1. Driveshaft cross joint, driveshaft intermediate bearing (if any).
2. Brake drums, wheel rims; The rear axle includes gears, differential, horizontal linkage, and ball bearings.

ELECTRIC SYSTEM, ELECTRICAL CONTROL

1. Generator, generator regulator, starter, electric motors: wipers, windshield wipers, windshield washer pump, cooling fan for air conditioning system.
2. Air conditioning compressor (refrigeration unit), switches, remote control, electronic control boxes (ECU, car body electrical control box...), relays, sensors.

EXHAUST GAS CONVERSION SYSTEM

1. Exhaust gas recirculation (EGR) system (including cooling pipes and EGR valve assembly).
2. Catalytic oxidizer (DOC), diesel fuel particulate filter (DPF), (POC).

OTHER SYSTEMS

1. Shock absorbers, air bulbs, oil seals in engines, gearboxes, and axles.
2. Rubber feet, gearbox feet, rubber pipes (steam, oil, water systems).
3. Tie bar rubber, steering wheel rotors.

The special warranties listed below are covered by the manufacturer of such items. Warranty depends on the manufacturer's policy of that detail.

TIRES:

1. Warranted by a representative of the tire manufacturer in Vietnam according to the tire manufacturer's own warranty policy. In case there is no tire manufacturer representative in Vietnam. The company will consider implementing a warranty but it is not required. Warranty conditions: warranty period must not exceed 6 months from the date of vehicle delivery and tire tread height must not be worn more than 30% from the warranty line.
2. In cases where the tire is burst, torn, cracked, punctured, patched, worn out under warranty or worn more than 30% compared to a new tire, the warranty will not be considered.
3. Any accidental damage related to damaged tires is not covered by the Company's warranty.

BATTERY:

1. Warranted by a representative of the car battery manufacturer in Vietnam according to the battery manufacturer's own warranty policy.
2. In case there is no representative of the battery manufacturer in Vietnam, the battery warranty review will be performed by the Company. Battery warranty period is 12 months or 50,000 km, whichever comes first.
3. Batteries that explode, crack, or break will not be covered by the warranty.
4. Batteries damaged due to lack of fluid are not covered by the warranty.

SOUND SYSTEM:

1. Radio and CD player come with a 12-month warranty.
2. CD players damaged by using CDs or cassettes of poor quality (cracked, broken, warped, moldy, tangled) will not be covered by the warranty.

DAMAGE DUE TO MISUSE:

1. Damage caused by arbitrary renovation: changing the size of the box, chassis... or installing any other details and accessories such as: power extractor, tweezers, electrical equipment,...
2. Damage caused by improper use of the vehicle such as operating the vehicle at excessive engine speed, carrying excess load, incorrect operation, broken tweezers, bent bridge housing.
3. Damage caused by continuing to operate the vehicle while the warning light is on on the dashboard.
4. Damage caused by using fuel and lubricants that do not meet the prescribed standards for engines with Euro IV and V emission standards.

DAMAGE DUE TO IMPROPER VEHICLE MAINTENANCE AND REPAIR:

1. Failure to periodically maintain the vehicle according to the recommended maintenance schedule on the warranty book or maintenance at the Company's authorized service stations.
2. Do not maintain or repair at the Company's authorized service stations and do not use genuine spare parts distributed by the Company for replacement.
3. Unexpected vehicle damage such as: Natural disasters, accidents (if any),... that are not repaired at the Company's authorized service stations.
4. Using materials, oils, lubricants and additives that do not meet prescribed standards.

DEFECTS WITHOUT DETERMINING THE NUMBER OF KM OVER:

The number of kilometers run cannot be determined due to a broken speedometer or signs of a change in the mileage index.

COSTS INCURRED DURING WARRANTY REPAIRS:

Costs incurred due to warranty such as: Vehicle towing costs, phone call costs, hotel costs, costs of bringing the car to the workshop, car rental costs, economic damage costs due to not having a vehicle to use and other arising costs not mentioned here.

DEFECTS BEYOND THE MANUFACTURER'S CONTROL:

1. Damage or corrosion due to chemicals or environment.
2. Damage to painted, plated surfaces and details due to stone splashes, salt water, acid rain, hail, tree sap, and chemicals.
3. Damage caused by natural disasters, fires, storms, floods, earthquakes, explosions.
4. Damage caused by traffic accidents, acts of vandalism, or theft.

REDUCTION OF NATURAL VALUE:

Vehicles wear out, change color, vibrate, make noise, and deform due to natural use.

AESTHETIC PHENOMENON:

Aesthetic phenomena do not affect the quality and operation of the vehicle (noise, small vibrations, oil stains).

1. Brake pads, clutch discs, clutch bearings.
2. Generator carbon brushes, starter carbon brushes.
3. Fuses, light bulbs of all kinds.
4. Types of gaskets (except machine face gaskets).
5. Rubber parts (except for details in the limited warranty section).
6. Windshield, door glass, rearview mirror, seat cushion.

7. Regular replacement parts according to maintenance schedule: Engine oil filter, fuel filter (including: fuel water separator filter, raw fuel filter, fine fuel filter), intake air filter core, air conditioning filter mix and filter urea.

   Recharge the air conditioning system (except repairing damage related to the air conditioning system).

   Types of external drive belts (except engine core belts).

   Car horn

REPAIR PARTS

Replacement parts during repair at a factory authorized by the Company, paid by the customer, will be warranted for 6 months or 30,000 km, whichever comes first, from the replacement date indicated on the repair order. cure.

Replacement parts under the new vehicle warranty policy are not covered by the spare parts warranty policy.

Spare parts purchased by customers and replaced by themselves or at a factory not authorized by the Company will not be eligible for the spare parts warranty policy.

To receive warranty, customers are responsible for storing records (repair orders, invoices,...) for spare parts replacements.

1. 24H MOBILE REPAIR SERVICE 

24/7 mobile repair – Fast – Professional – “Dedicated Service” – anytime, anywhere according to needs: quick customer support for convenience, providing services: warranty – periodic maintenance, repair, replacement of genuine spare parts, 24/7 technical advice.

A team of technicians trained and transferred technology from leading automobile corporations such as DAIMLER, MITSUBISHI FUSO, KIA, IVECO,… will bring customers professional, fast and quality service. THACO AUTO deploys the “Mobile Repair” service to bring customers quality, professional service. Accompanying customers anytime, anywhere, supporting and ensuring customers always have access to and experience the best service. Thereby increasing the life span, ensuring the quality of the vehicle. Customers will always feel secure on every journey, shortening the repair time, thereby bringing economic efficiency. 

For more details, please contact Hotline: 0933.800.222 

2. SERVICE "DEODORIZATION & DISINFECTION OF BUS INTERIOR" 

With the philosophy of "Dedicated Customer Service", THACO AUTO constantly researches and develops products and services to bring customers the best experiences and values. Accompanying customers safely, THACO AUTO introduces and deploys the service "Deodorization & Disinfection of Bus Interior" applying advanced sterilization technology and is absolutely safe for health. 

- Disinfectant solution extracted from nature: Use Carifog deodorizing and sterilizing solution. 

- Safe to use: The product is certified by the US Food and Drug Administration (FDA) for its safety to human health. 

- Effective deodorization and sterilization: The solution is heated and sprayed by the device to spread to all interior surfaces and spaces in the car, destroying bacteria and mold on all surfaces and interiors and equipment in the car, returning a clean, airy and safe space in the car. 

- Fast implementation time: Fast implementation time from 10 - 15 minutes, destroying 99% of bacteria and mold that cause unpleasant odors without affecting the interior and equipment. 

For more information, please contact hotline: 0933800222 

3. SERVICE "CLEANING BUS AIR CONDITIONING SYSTEM" 

"Cleaning Bus Air Conditioning System" - Fast - Professional - Dedicated Service, bringing the best experience and value to customers. 

- Do not disassemble the vehicle dashboard & machine parts

- Save time & costs

- Reduce fuel consumption

- Increase the life of the condenser and compressor

- Kill bacteria, mold & deodorize in the air conditioning system

- Reduce noise during operation. 

The team of technicians trained and transferred technology from leading automobile corporations such as DAIMLER, MITSUBISHI FUSO, KIA, FOTON... will bring customers a professional, quality and convenient service experience. THACO AUTO deploys the service "Cleaning the bus air conditioning system" not only with the aim of bringing quality products and professional services to customers but also contributing to increasing the life of the air conditioning system, saving vehicle maintenance costs, bringing peace of mind and comfort to customers.